CHAIRSPEAKER HELP CENTER

 

We are here to help. Please reach out via e-mail (help@chairspeaker.com) or by phone 1-(866)-630-4122.  Which ever is best for you, we are in the office and ready to help Monday thur Friday 9 to 5 Eastern Time. We are closed on most holidays. You can try to call out side of these hours and if we are around we will assist.  Below is the manual and FAQ's

 

Installation

We understand hooking up the ChairSpeaker to your TV may be challenging. We address a variety of methods to connect to virtually any system. Everything needed to connect the first 3 methods is included in the box. Connection videos can be found here & the manual can be downloaded here.  


Everything needed is included for these 3 hookup methods

Optical Out

RCA Out

The audio optical out cable can be used to connect the ChairSpeaker transmitter to the TV's optical audio out.  When using this type of connection you must change your TV's output type to PCM audio format. This option is normally in the settings menu under audio options. 

RCA output is a very common and easy to use output, however you must make sure the output is labeled as an output. This connection method will not work on inputs RCAs. 

Headphone Out

When using the headphone jack to connect the transmitter the sound will be turned off on the TV. If you would like to listen to the TVs sound and sound through the ChairSpeaker you will need to use another method. 

Other hookup methods requiring additional parts

With SoundBar

With Surround Sound

You can use an optical splitter to share the sound with your sound bar. When using this type of connection you must change your TV's output type to PCM audio format. This option is normally in the settings menu under audio options. To order this kit for connection click here.

You can hook up to the center channel of any surround sound system. We suggest the center channel because this is the channel that typically carries the voices. Using this hook up method the volume will be adjusted when you adjust the volume on the surround sound. To hook up to the the center channel you will need the center channel connection kit. To order this kit click here. 

With Coaxial Digital Out

With HDMI Extractor

Some TV's only have a Coaxial output. In this case you will need a coaxial converter.  Using this kit may cause an echo depending on your TV. To order or learn more click here. 

HDMI is a common cable for transporting video and audio in the same cable. In cases were you need to remove the sound you can use an audio extractor kit. To order or learn more click here. 

CS1 User Manual


CS2 User Manual


My Digital Optical out is not working

The 2 main reasons for sound not coming out of the digital out is


1) PCM is turned off or Dolby Digital is turned on. To fix this turn on PCM by going to your device audio settings and turn on PCM. 


2) You have a sound bar or surround sound system. In this case connecting directly to the cable box or satalight box via the audio out may fix this problem. 


 

I have no audio output on my TV

When no audio output is on the TV you can use the audio from your cabel box or satellite box. 


 

Removing Static from your ChairSpeaker

Static can occur if the speaker is not reciving audio from the transmitter or not reciving it well. Try moving the tansmitter to have a better line of sight towards the speaker without the knob.

 

Adjusting the volume on one Speaker

The volume is adjustable by moving the speaker closer or away from your ears on the sofa. A interal adjustment is inside the transmitter that can be adjusted by us if needed. 

 

I only have sound from one Speaker

Sound from one speaker can be from the audio source only putting out one sound channel or the speaker not reciving the signal. You can try moving the tansmitter to another location.

 

My sound it out of sync with my TV

The main reason this happens is when devices process the sound at different speeds. When this occures try another audio out on one of the other devices.

 

No Sound is Coming out of my ChairSpeaker

If you are using the digtial audio or optical out in make sure your TV or device setting is on PCM. 


Make sure your transmitter is in the line of sight.


Make sure the power is on both the transmitter and speaker. 

 

I am only getting sound out of my Chairspeaker or TV; not both.

Make sure you are not using the headphone jack. 
 

Connecting Netflix, Roku, Amazon Fire Stick, or any other streaming device.

This can be done by connecting the tansmitter to the audio out on your TV.

 

Should I hook the transmitter to the TV or to my cable/satellite box?

The TV is the best way to hook up as it will typically be the most sure way you don't have issues with different sound sources and audio sync. Sometimes due to home sound systems or sound bars you may need to hook to the cable or satellite box.

 


 
 


 


 


 


 


 


 


 

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